Ryzen Guitars offers returns for a refund or exchange up to 7 days after your order is received. The instrument must be undamaged, free of wear-and-tear as determined by Ryzen Guitars and with original packaging and accessories. The customer will be responsible for the return shipping of the guitar back to Ryzen Guitars, and the original shipping charges will be deducted from the refund amount. Items not returned in their original condition will be subject to a restocking fee (minimum 10% of the purchase price, determined by the cost of repairing damage, or replacing missing parts) or refusal of the return at the discretion of Ryzen Guitars.

To get started with a return contact me at RyzenGuitars@gmail.com to receive a return authorization. Once the authorization is recieved you have 7 days to ship the guitar back. Upon receipt the instrument will be inspected by Ryzen Guitars to assess its condition. After the assessment a refund will be processed minus any fees and shipping charges.

Ryzen guitars include a 5 Year limited warranty.

Ryzen Guitars warrants solely to the original purchaser of this Ryzen instrument purchased directly from Ryzen Guitars that the instrument purchased shall be free from defects in materials and workmanship under normal use for a period of 5 years after the purchase date, and until the ownership of the instrument is transferred to another. This limited warranty does not cover:

• Wear and tear or breakage of frets, strings, nuts, or other damage or deterioration due to normal wear and tear of the instrument or its parts. or to normal wear and tear or breakage of any part of an instrument, including but not limited to controls, switches, jacks, plated surfaces, tuning devices, pickguards or finish, or to any instrument case, latches, case hardware, or finish;
• Defects or damage caused by modification, misuse, neglect, abuse, accidents, acts of nature, or improper maintenance of the instrument or its parts as determined exclusively by Ryzen Guitars based on inspection of the instrument by Ryzen Guitars.
• Issues related to subjective personal judgements such as tonal characteristics of the instrument, wood grain characteristics, or color of the finish.
• Damage to an instrument such as cracks, splitting, or warpage of wood or damage to the instrument’s finish caused by accident or exposure to changes in temperature or humidity, exposure to sunlight, fire, moisture, perspiration, body salts or acids, guitar straps, guitar stands or hangers, chemicals or polishes.
• Setups, adjustments, or routine maintenance.
• Instruments whose serial number is missing, altered, or tampered with.

Ryzen guitars makes no other warranty either express or implied including any warranties of merchantability or fitness for a particular purpose.

Ryzen Guitars assumes no liability for damages resulting from failure of this product nor any loss of income, satisfaction, or damages arising from the loss of use or due to defects or availability from service.

If at any time during the warranty, this guitar malfunctions due to faulty materials and workmanship, Ryzen Guitars will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar. To obtain warranty assistance, contact us at RyzenGuitars@gmail.com to receive a Return Authorization from Ryzen Guitars prior to returning. Shipping fees and insurance shipping the instrument back to Ryzen Guitars are the sole responsibility of the original purchaser. Upon receiving the guitar Ryzen Guitars will inspect the instrument and make a determination whether the defect is covered under the Limited Warranty. If it is deemed covered under the warranty Ryzen guitars will make the repair, and ship the guitar back at no cost to the original purchaser. If the repair is not covered an estimate of the repair cost will be given to the customer.